Product Disclaimer

1. Product Purpose

Insole 3D creates personalized, measurement-based insoles designed to provide cushioning and support. Personalization relates to the measurements used to inform the insole design; it does not guarantee suitability for every foot condition or activity.

We do not guarantee that our insoles will cure a medical condition, correct foot structure, eliminate pain or prevent injury.

2. Information Is Not Medical Advice

The information on our website, including our condition guides, is provided for general information. It is not a diagnosis, medical advice or an individual treatment plan.

Foot measurements and digital scans used for personalization do not replace an examination by a qualified healthcare professional. Do not disregard professional advice or delay seeking it because of information on this website.

3. Individual Results Vary

Comfort, fit and the experience of using insoles vary between individuals. Factors include foot shape, footwear, activities, existing conditions and how the product is used. Descriptions of potential benefits are not a promise that every customer will experience the same outcome.

Follow the measurement instructions carefully. Incomplete or inaccurate measurements may affect the resulting fit. Contact us if you have concerns about your measurements or the suitability of the product.

4. Professional Assessment

Seek professional assessment for persistent or worsening pain, difficulty walking, reduced sensation or other foot problems. If you have diabetes, poor circulation, neuropathy, open wounds, a recent injury or surgery, or another condition affecting your feet, obtain advice from a qualified healthcare professional before using the insoles.

Do not use our products as a replacement for prescribed footwear, orthoses or treatment without consulting the professional responsible for your care.

5. Safe Use and Care

Follow the fitting, use and care instructions supplied with your insoles. Use them with suitable footwear and do not force them into shoes that become tight or uncomfortable.

Stop using the insoles and seek appropriate advice if they cause pain, irritation, numbness, skin damage or worsening symptoms. Do not continue wearing them in the expectation that significant discomfort must be endured. Contact support if the product appears damaged or does not fit as expected.

6. Responsibility and Liability

You use our products and rely on the general information on this website at your own risk. You are responsible for following the supplied instructions and seeking professional advice where appropriate.

To the extent permitted by applicable law, we accept no liability for loss, injury or damage arising from use or misuse of our products or reliance on website information.

Nothing in this disclaimer excludes or limits liability that cannot lawfully be excluded or limited, or affects your statutory consumer rights. Product purchases are also subject to our Terms and Conditions and any applicable product policies.

7. Contact

For questions about product fit, use or this disclaimer, please contact support@insole3d.com.